This privacy policy is intended to inform you about how we, Real Dairy Australia Pty Ltd ABN 19 611 077 626 of Suite 01, Level 34, 201 Elizabeth St, Sydney NSW 2000 (“we”, “us”, “our”) collect, disclose, handle, store and use personal information.
We are committed to protecting and respecting your privacy. If we collect or otherwise deal with your personal information, we will comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, (“the Act”).
By providing your personal information to us or agreeing for your information to be disclosed to us, you consent to your information being treated in line with the terms of this privacy policy. We reserve the right to update this privacy policy from time to time. Any changes we may make to our privacy policy in the future will be posted on this website.
This policy covers all our activities, including this website and our other websites and social media accounts.
Collection of personal information
We treat information as personal information if a person can be reasonably identified from it. We will usually collect your personal information directly from you. In certain circumstances, we may also collect your personal information from selected third parties (such as service providers or partners), where you have consented to this. We usually collect personal information in the following ways:
(a) If you sign up/provide it on our websites;
(b) Through your general dealings with us, including enquires, feedback, questions or complains, or employment applications;
(c) If you use, buy or lease our services, products or properties, or assist others in doing so;
(d) If you enter or complete one of our competitions, offers or surveys;
(e) From third parties, where you consent to this (e.g. from our manufacturers, distributors, exporters and other service providers );
(f) From government and other agencies, where necessary depending on the nature of our relationship (e.g. credit reporting agencies and certain government entities); and
(g) Via any other method permitted by law and where you have given your consent.
Personal information mentioned above may be collected via our websites, selected third parties, via phone, in person, via fax, via email, via mail or via any other method determined by us.
The types of information we collect will depend on the nature of our relationship with you and may include:
(a) Full name, address, email address, phone numbers, gender, occupation and age;
(b) Certain financial details, like bank account, income and lease history details, as necessary to process a requested transaction (e.g. a sale or a lease); and
(c) Other information, as necessary.
You do not need to give us personal information, but if you don’t, we may not be able to help you or provide you with the requested services or products, or allow you to participate in an advertised activity
If someone other than you provides us with personal information about you thar we did not ask for and we determine that we could have collected this information from you had we asked for it, we will notify you as soon as practicable. However, this notice will not be provided if doing so would be a breach of an obligation of confidence. If we could not have collected this personal information, we will lawfully de-identify or destroy the personal information.
We do not actively collect any sensitive information such as information revealing your race, ethnic origin, political opinions, criminal history, religious or philosophical beliefs, trade union memberships or details or health or disability (“sensitive information”). We will only collect sensitive information if:
(a) You have given your express consent to us to do so and the information is reasonably necessary for us to carry out our functions or activities; or
(b) The use of the information is:
(i). Required or authorised under Australian law or a court or tribunal order;
(ii). necessary for the establishment, exercise or defence of a legal claim;
(iii).necessary for lessening of preventing a serious threat to health or safety;
(iv).necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct; or
(v). used in relation to a confidential alternative dispute resolution process.
Use of personal information
1.1.1 We will only use and disclose personal information that we collect about you where it is reasonable necessary for our functions or activities, and for the purpose it was collected. This may include the following:
(a) To provide you with information about our business, services, properties, products and activities, including information of a marketing nature;
(b) To send you information about special offers, publications and newsletters;
(c) To verify your identity;
(d) To provide you the requested services or facilitate lease or purchase of requested products and/or properties;
(e) To facilitate your entry and participation in competitions, promotions and offers;
(f) To process employment applications;
(g) To improve and manage our business, services, products and properties;
(h) To customise your experience when using our websites, products, properties or services;
(i) To address and answer any enquiries or questions that you might have; and
(j) To comply with any law, including the Australian Privacy Principles, and disclose to other parties to whom we are authorised or required by law to disclose information.
We may contact you in relation to the above via electronic messaging such as SMS and email, by mail, by fax, by phone or in any other lawful manner.
Disclosure of personal information
We may disclose your personal information to our employees and selected third party service providers, as we deem necessary to ensure smooth running of our business and to facilitate our dealings with you. Service providers we may disclose personal information to include legal and other advisors, promotional agencies, website and database developers, couriers, cloud and other storage providers, etc. Where required by law, we may also disclose your personal information to the appropriate regulatory authorities. In such cases, these third parties will be obliged to protect your personal information.
Unless otherwise advised to you, we do not generally disclose personal information outside of Australia.
Anonymity
When contacting us, you have the option to either not identify yourself or to use a pseudonym. We will not provide these options if:
(a) It is impracticable for us to communicate with you that way; or
(b) If we are required or authorised under Australian law (or a court or tribunal order) to only deal with individuals who have identified themselves.
Direct marketing
Unless you opt out, we may use your personal information to inform you about new developments, products, services and special offers by post, telephone or any form of electronic communication. We may also contact you on behalf of external business partners about particular offerings that may be of interest to you unless you opt out. In those cases, your personal information will not be transferred to the third party. You authorise use to use any email address or other contact information you provide for any such purpose.
You agree that even if you opt out of receiving general marketing material, we may still send you essential information that we are required to send you relating to our products and services.
Storage and handling
We will store personal information on internal computer databases and hard drives and/or in hard copy at our offices. We employ reasonable commercial physical and electronic security measures to protect any such records. We also engage third party service providers to assist in storing and processing certain personal information for us.
We take reasonable steps to ensure the security and accuracy of personal information we hold, and to protect your personal information from misuse and loss, unauthorised access, interference, modification or disclosure, in accordance with the requirements of the Act.
If we no longer need your personal information, unless we are required under Australia law or a court or tribunal order to retain it, we will take reasonable steps to destroy or securely delete it.
Cookies and analytics
A Cookie is a piece of information that our web server may send to your machine when you visit one of our websites or use the Wi-Fi in one of the properties managed by us. The Cookie is stored on your machine, but does not identify you.
A Cookie helps us to collect certain nature that is non-identifiable (e.g. details regarding your browser or your device and websites visited) and to recognise you when you re-visit our websites/use our Wi-Fi and to better facilitate your access. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored, however, by using our Wi-Fi you consent to collection of non-identifiable information regarding your device and activity. Information we collect via Cookies and our Wi-Fi will not be paired or connected to any personal information that we might hold about you, unless this is required by law.
We may also use third-party analytics tools, including Google Analytics, to provide us with information about how you use our website. These analytics tools may place or access cookies on your device, which allows them to monitor your web browsing activity. More information regarding the services provided by Google, including its privacy policy and information about opting out is available on its website: https://policies.google.com/technologies/partner-sites.
Passive information collection
We may collect anonymous information in general website traffic information, such as the most popular pages. We use this information to improve our website. In doing so, we do not collect or use any of your personal information.
Links to other sites
We may provide links to other websites on our websites. If you use these links, you will leave our website and we are not responsible for any of these websites, or their usage of your personal information. We recommend that you check the privacy policies on those websites.
Access, correction and opting out
You can opt out of receiving marketing communications from us at any time via email or SMS, by following the instructions in the relevant email or SMS to unsubscribe/opt out, or you can opt out otherwise by contacting us at eniquries@realdairy.com.au with your request.
You also have a right to access and seek correction of the personal information we hold about you. You can do so by contacting us via eniquries@realdairy.com.au. You may need to provide proof of identity before we can grant access or make a requested change. In general, we will allow access to the personal information we hold about you, however there are certain instances where access may be denied for reasons permitted under the Act.
We will make any changes requested or if your request is denied, we will provide you with the reasons for our decision.
Complaints
If you have a concern or complaint in relation to our handling of your personal information or you believe that we have breached the Act or any other applicable privacy laws or codes, you can contact us by email at eniquries@realdairy.com.au. We will investigate your concerns and will respond to you in writing as soon as possible (usually within 7 working days).
Further information about your privacy rights can be found at the website of the Office of the Australian Information Commissioner (http://www.oaic.gov.au).This policy was last updated on 2 August 2021.